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Job Title :
Manager, Business Continuity Management
Job ID :
Category :
Risk Management
Location :
PHHO-Manulife Philippines, Makati City PH
Job Type :
Full Time
Posted On :
Job Description :

About Manulife Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife and its subsidiaries were approximately C$ 888 billion (US$663 billion) as at September 30, 2015. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at
Job Description: 
    • Serves as point of contact for country BCM and provides advice and guidance on best practices and regulatory requirements.
    • Formulates business continuity documentation, recovery strategies including the conduct of relevant risk assessments, and Business Impact Analysis (BIA).
    • Works with business leaders to ensure that they are aware of their business priorities and assists them in the development of BCP documentation and that includes Pandemic Plan.
    • Collaborates with the Information Services Team on the implementation, maintenance and review of the Application and Software Recovery Plan (ASRP) and Disaster Recovery (DR) Plan.
    • Serves as the company’s Incident Manager during emergencies and incidents, and provides support to the Crisis Management Team.
    • Assists the Occupational Health and Safety Function in the planning, implementation and evaluation of company-wide emergency preparedness and response (EPR) drills.
    • Organizes and implements BCP and DR exercises.
    • Implements call tree test
    • Ensures adherence of vendors with Manulife’s BCP requirements.
    • Acts as subject matter expert in the identification, containment and remediation of incidents.
    • Conducts training and awareness sessions on business continuity programs to employees and other stakeholders.
    • Collaborates with internal and external business continuity teams to ensure seamless linkages in recovery strategies and recovery plan implementation.
    • Communicates and escalates issues and incidents as necessary.
    • Prepares management reports on BCP compliance.
    • Coordinate with Regional IRM
    • Provides oversight on outsourced projects.
    • Additional issues as assigned.

  • Five years or more work related experience gained from an insurance or financial services company
  • Excellent customer service orientation
  • Good communication and interpersonal skills
  • Personal qualities of integrity, credibility and strong work ethic

Risk Management
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