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Job Title :
Associate Actuary – Canadian Process Improvements
Job ID :
Category :
Location :
Waterloo, ON CA
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
General Accountability:
Reporting to the Director of Financial Processes, the Process Improvement Actuary is accountable for leading changes to processes within Canadian Division Finance in order to improve efficiency, increase value/ actionability of information produced, and reduce process cycle times.  This position is responsible for identifying, designing, assessing, and implementing process improvements within Canadian Division Finance as well as supporting other transformational projects.  The Process Improvement Actuary requires strong knowledge of technology and financial processes. The projects will focus on automation and process re-engineering efforts as well as supporting strategic initiatives.
The Process Improvement Actuary is responsible for identifying and designing innovative solutions to increase the efficiency and effectiveness of Canadian Division financial processes. This includes analysis of current processes, identification of high value opportunities, designing solutions, and driving their implementation.
This position also plays a contributory and coordination role in other Finance projects including developing project plans, solution design, advice re. suitable technologies, tracking and reporting status, communication, defining and analyzing business requirements, testing and validation, and working effectively with project stakeholders such as users, subject matter experts, project team members, I.T. and vendors.
Process Re-engineering / Automation
  • Leads work to identify valuable process improvement opportunities within Canadian Finance.  This includes streamlining or automating processes, shortening reporting cycles, rationalizing financial reporting, enhancing financial tools and capabilities, improving planning and forecasting processes, etc.
  • Acts as lead architect for designing new processes, including evaluation of best applicable technologies in conjunction with appropriate Canadian Division or Group technology teams.
  • Stay abreast of internal and external developments related to processes & technology and assess their potential applicability to Canadian Division Finance.
  • Consult with key stakeholders to perform detailed process mapping, conduct detailed analysis of the current processes and tools in place, perform gap analysis, and assist in the development and implementation of a business plan to enhance performance
  • Manage relationships and act as a key point of contact for internal clients, stakeholders and service providers.
  • Develop and manage implementation of change management processes


  • Provide actuarial support on Canadian Finance projects in order to identify and implement appropriate solutions to business issues through a combination of technology or process re-engineering initiatives.
  • Develop project plans and recommend resource requirements.  Effectively track and manage project schedule, milestones, scope, cost/benefit, resources, issues, risk, change control etc.
  • Actively contribute to the completion of project deliverables, including project charters, requirements gathering and analysis documentation, functional design (e.g., report design, financial model design, and business rules design) and testing deliverables.

General Accountabilities

  • Manage resources such as contractors, vendors and virtual project teams, as required, to achieve business objectives.



  • Actuarial designation (ASA/FSA); Process design certifications desirable
  • 5+ years of actuarial life insurance experience;
  • At least two years of experience in valuation and financial reporting roles (preparing & explaining SoEs) and at least one year of experience leading an actuarial project
  • Strong oral/written communication skills required to interact with management and representatives from other Divisions and functional departments. Demonstrated persuasion, negotiation, and influencing skills to effectively manage projects
  • Demonstrated competency in management reports development and automation initiatives.
  • Experience with process modeling, flowcharting, and productivity improvement methodologies
  • Strong business acumen with a solid understanding of financial reporting structures in order to provide meaningful analysis
  • Advanced Excel skills and experience with automation and database applications
  • Practical problem solving skills and the ability to influence change.
  • Self confidence and maturity.


About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of September 30, 2017, we had over $1 trillion (US$806 billion) in assets under management and administration, and in the previous 12 months we made $27.1 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
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