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Job Title :
Training and Documentation Specialist (Summer 2018)
Job ID :
Category :
Business Operations
Location :
Waterloo, ON CA
Job Type :
Full Time
Posted On :
Job Description :

We are looking for motivated and talented students who are driven to succeed. At Manulife Financial we provide students with real working experience and a wealth of opportunity for learning and development. Our co-op programs offer exciting student positions in a variety of roles, levels and functional areas. Gain valuable experience while working for one of Canada’s largest Financial Services companies.

You’ll do things like:
  • Update and maintain training documentation in line with field policies and procedures 
  • Participate on projects aimed at enhancing the learning experience for our Sales Team
  • Identify improvement opportunities for training and processes to enhance customer service and improve quality
  • Develop training and teaching materials including; training strategies, lesson plans, presentation materials and training activities to maximize learning impact
  • Develop approach and tools to evaluate learning, such as tests, quizzes, checklists, case studies, etc.
  • Design e-learning modules that are professional, interactive and creative while applying instructional design principles to ensure they meet the client’s learning objectives

This is the job for you because you:
  •  Are enrolled in Business, Education, Human Resources, Marketing or related program
  • Balance multiple priorities while maintaining a high degree of accuracy and attention to detail
  • Are flexible and adaptable when dealing with change, including changing priorities and tight deadlines
  • Problem solve at a strong level
  • Analyze at a strong level
  • Investigate problems without supervision
  • Learn quickly and are a self-starter, who takes initiative and thrives in a fast-paced work environment
  • Demonstrate tact and professionalism and maintain confidentiality
  • Demonstrate strong PC skills with experience using Microsoft Office, especially Word and PowerPoint; ability to learn new technologies quickly
  • Are experienced with Articulate (Storyline), Camtasia or Microsoft Visio

The student experience we have to offer:
  • Build a network of fellow students on coop/internship assignments
  • Given the opportunity to volunteer and give back to the community
  • Attend events on a monthly basis with guest speakers from various departments within our organization to further develop your skills as a professional
  • Learn about our culture and core values 

About Manulife: 

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of June 30, 2017, we had over $1 trillion (US$780 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Business Operations
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