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With strong business growth and more business functions being added to the organization, projects are becoming more sophisticated and complex. There is an expectation from business partners that the business will increasingly improve its implementation excellence and execution capacity. Our Project Management Office (PMO) is required to monitor and advise on the portfolio of projects across Manulife (International) Limited Hong Kong, and to prioritize activity and analyze results.
The Project Management Office has regular deliverables for, and interaction with, the Senior Management Team (SMT) and their respective teams. The Project Management capabilities within the team are accountable for ensuring the company’s Project Management Framework is embedded in all project activity across the business. This framework includes idea generation, project planning, budgeting, benefits realization and stakeholder management among other things.
The Portfolio Manager will report to the Head of HK PMO and will develop and own the single view of project management activity across the business units (BUs) that he/she is assigned to, monitoring delivery of projects and reporting this regularly to the SMT. He/She is responsible to provide pre-project consulting, assist Project Managers in developing business cases and also to provide assistance in the initiation part of projects which include conducting business process reviews, assessing impact and estimating level of effort for complex and cross-departmental, cross-domain projects. Portfolio Managers will work closely with Business Unit Delivery teams, helping prioritization and plan activity across the BUs and in BUs.
This position requires knowledge of the Manulife Project Management Framework (PMF) for significant business projects, providing adequate support for project prioritization, and facilitating program/portfolio management for HK executives. They also act as the coordinator to the “professional family” of Project Managers across business units.
- Work with Business Unit Delivery Managers and oversee all project activities in business units, identifying linkages between BUs and understanding where common activity or overlapped activity is occurring.
- Provide guidance to BUs to better manage their projects and project resources through effective prioritization and goal definition during the phases of a project lifecycle according to Manulife’s PMF.
- Monitor the delivery and progress of projects and provide up-to-date status reports to the SMT.
- Lead by example through exceptional stakeholder management and process utilization.
- Track and report benefits realization throughout the lifecycle of the portfolio.
- Assess opportunities to continuously optimize benefits realization.
- Keep up-to-date knowledge of the industry, competitors and emerging technology that may be introduced.
Required Personal Qualities/Skills/Competencies that are Critical to the Job:
- 5 years minimum of senior project management experience, applying proven methodologies.
- Proven experience in managing end-to-end programs involving multiple sub-projects.
- Demonstrated ability to influence each level of stakeholders, from executive sponsors, to business sponsors, project managers, and project resources.
- Preferably experience in both financial and non-financial organizations.
- Ability to train, coach and mentor project managers in relation to methodologies, delivery processes and best practices.
- Can track and report benefits realization throughout the lifecycle of a portfolio.
- Ability to work in a matrix structure and influence stakeholders across organization.
- Creative and innovative thinker with an ability to challenge the status quo to drive significant change.
- Able to anticipate issues and think proactively to resolve issues and risks.
- Strong people management skills, with demonstrated ability to interact at all levels of an organization, from junior analysts to C-suite executives.
- Excellent written and oral English skills, preferably effective written and oral Cantonese, although not essential.