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Job Title :
Mainframe Specialist
Job ID :
Category :
Information Technology
Location :
PHQC-Manulife Building, Quezon City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary

The Mainframe Specialist is part of the DIS – JH Tech & Application Support Services under Digital Information Services.

The Mainframe Specialist provides mainframe support for JH Insurance (Release, reports, coordination and etc).

Key Accountabilities:
  • Expertly perform all lower level mainframe technical specialist accountabilities
  • Administrator role for mainframe tools used by the business. Audit, fulfill requests, reports generation, health checks and others.
  • Level 2 or Level 3 mainframe support role (not a customer contact center). Assist in resolving routine to moderately complex production problems. Assist end users in resolving application issues using the best-known method
  • Approves mainframe related changes for the business
  • Discuss mainframe related changes every Wednesday during CAB (Change Advisory Board) meeting. Address concerns during the meeting.
  • Attend weekly technical meeting with vendors for mainframe upgrades
  • End-to-end coordination of mainframe related upgrades (vendor to end user)Communicates effectively to all levels of the management to report and chair meetings
  • Other duties and tasks as assigned by the immediate superior and/or the operations management

Minimum Skills Requirement to Hire:

The candidate:
  • 2-3 Years Mainframe exposure
  • Bachelor's degree in Computer Science, Information Technology or equivalent
  • Must be flexible to change shift as needed.
  • Must be amenable to work during Philippine holidays.
  • Strong analytical and problem solving skills
  • Can translate a more complex technical problem into business terms
Technical Skills:
  • Intermediate MS Excel and Visual Basic experience (Pivot Tables & Charts, Macros).
  • ITIL Foundation certification is a plus
  • Microfocus knowledge is a plus
  • Has experience in communicating and interacting with all levels of management and operations.
  • Has experience in reports preparation.
  • Has knowledge in Business Process Model and Notation
  • Familiar with tools such as:
    • TSO, JCL, COBOL, Microfocus COBOL
    • Release Tools : ChangeMan, Endevor
    • Security : RACF, ACF2
    • Reporting Software: Document Direct / ViewDirect/Infopac/RMDS
    • ESP, SDSF, CA Workload Automation
    • FTP: Secure +/SFTP/MFT/FTPS/Connect Direct(ndm)
    • CICS, Compuset/Xpression, DB2, Documerge, Easytrieve, Fileaid, File Manager, FOCUS, IMS, MQ, Netron Fusion, Omegamon, Pro/JCL, QMF, Streamweaver, STROBE, WPS, XPEDITER
Soft skills:
  • Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • Operative facilitation skills. Should be able to organize and facilitate group discussions.
  • Strong problem-solving skills Has acute numerical, analytical skills
  • High level of precision, attention to detail and capacity to exercise flexibility.
  • Aptitude to learn quickly, multi task and adapt to fast paced dynamic environment.
  • Recognize high impact opportunities and drive immediate results.
  • Ability to use judgment and assess reasonability of analysis.
  • Strong organizational skills and able to work under pressure
  • Extra-miler and constantly pushes the limits of current responsibilities
  • Excellent Presentation Skills
  • High level of accuracy, attention to detail and ability to exercise flexibility and judgment
  • Ability to learn new technologies and tools quickly and work effectively in a changing environment
  • Ability to handle multiple tasks with prioritization that may change due to business or project deadlines
Minimum Skills Requirements to Go-live:

Product Specific Knowledge
  • Familiar with all or some tools mentioned at Technical Skills portion.
  • Good communication skills and structured analytical/problem solving skills.
Process Specific Knowledge
  • AGILE Methodology
  • SCRUM Methodology
  • Strong understanding of IT process standards, specifically ITIL
Tools Specific Knowledge
  • MS Office
  • MS Outlook
  • Microsoft Visio
  • Mainframe Tools mentioned at technical skills portion
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Information Technology
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