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Job Title :
HK Business Process Associate
Job ID :
Category :
Business Operations
Location :
CEBUMBPS-Manulife Building, Lapu Lapu City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. 


The role provides flexible data entry skills and support to various Hong Kong teams whenever needed. It entails to input data in the system for analysis, completes assigned cases, analyzes and processes client’s request


Job Description:

  • Process and capture information to system according to established methods and procedures
  • Handle highly sensitive and heavily regulated Hong Kong Provident Fund
  • Process indexing and data entry of transactions with utmost attention to quality and quantity
  • Consistently attain the service level set by the Company
  • Practice good judgment in processing cases
  • Perform thorough checking for every case and eliminate financial errors
  • Render overtime work on a daily basis during high volume week
  • Stay on-call on an as-needed basis during Saturdays and holidays
  • Assist colleagues and other teams in their production work upon request
  • Manage leaves/day-offs especially during peak season
  • Constantly increase the number of knowledgeable functions handled by the team
  • Suggest ways on how to improve the current process and team metrics
  • Such other duties and functions as assigned by Operation Management



  • Bachelor’s Degree/College Level/Highschool Graduate
  • Chinese-literate (can understand basic Chinese characters/reading)
  • Good computer skills and with fast and accurate typing
  • Adherence to quality service
  • Excellent organizational skills and good numeric sense
  • Ability to express ideas clearly and concisely in writing
  • Careful and attentive to details even when under time-constraints
  • Team oriented yet able to work independently
  • Willing to render overtime work as needed
  • Flexible and adaptable to change
  • Proven ability to balance approach in different levels of transactions
  • Effective communication and problem solving skills
  • Willingness to experiment and take risks
  • Can handle multiple tasks in a fast-paced environment
  • With background/experience in insurance firm is an advantage
  • Willing to work on Saturdays or Holidays whenever a business need calls for

About Manulife 


Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 


Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. 


Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially. 

Business Operations
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