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Job Title :
Manager, NP system
Job ID :
Category :
Business Operations
Location :
Hanoi City, Hanoi VN
Job Type :
Full Time
Posted On :
Job Description :


Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job summary:

The position is responsible to promote the Net Promoter System by  monitoring the quality of, supporting the efficiency of the Outer Loop, producing market specific reports and executing communication plans

Duties and Responsibilities:

  • Outer Loop Support
  • Support OL - deep diving issues, working with IL champions to prepare reports/investigations, whiteboarding/minutes, etc
  • NPS Implementation, Measurement & Reporting
  • Work with RO to align on appropriate measurement approach and reporting tools
  • Liaise with local IT & Ops and vendors to execute measurement and reporting
  • Monitor IL quality & participation, be eyes and ears for huddles
  • Produce market-specific reports
  • Change Management & Communications
  • Support execution of communication plans, workshops, etc

Location: Fl. 1-11, Manulife Tower, 29 Nguyen Dinh Chieu, Hai Ba Trung District, Ha Noi City


  • University Degree


  • Loma preferable


  • Strong communication skills in English and Vietnamese
  • Strong interpersonal and negotiation skills
  • Innovative mindset & problem solving


  • At least 5 years in Life Insurance  including 2-3 years in
  • Insurance Operation


  • Word, excel, power point


  • Ability to work with high pressure job.
  • Ability to collaborate with all levels in an organization 

About Manulife 

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Business Operations
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