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Job Title :
Wintel Support Specialist
Job ID :
Category :
Information Technology
Location :
PHQC-Manulife Building, Quezon City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary

Responsible for managing and executing daily service requests for additions, deletions and modifications of user accounts and groups, as well as access privileges for the centrally managed business applications and related security services for Asia users. Ensure that the needed approvals and details/information for the requested access is obtained.

Key Accountabilities:
  • Serves as the first pass checking of the requests to secure approvals and details are all clear and complete.
  • Create, Modify and Delete accesses for the users in Windows/NT server environment and Active Directory.
  • Appropriately fulfill the approved requests in ServiceNOW within an agreed scope and time frame.
  • Following the Security Administration process to avoid mistakes and delays in processing.
  • Troubleshoot, manage and maintain security and access privileges for system IDs, directories and access groups.
  • All Rush, Escalated or Immediate handling will be vetted to ensure that we have a valid business reason.
  • Constant communication to the Subject Matter Expert (SME) or Team Lead to 220 ensure the quality of work especially for the complex or bulk requests.
  • Adhere to operational service targets and ensure a high level of service is maintained; ensure that service level agreement (SLA) is met or exceeded and conform to company policies.
  • Escalate to the next level of support as dictated by process if needed.
  • All deliverable reports will need to be submitted on time to make sure that all requests are monitored effectively.


Minimum Skills Requirement to Hire:

The candidate:
  • Bachelor's degree in any Information Technology or Computer Science related courses
  • Must have expertise in server hardware and platform enabling software implementation and administration.
  • Must have strong working technical knowledge on Windows server operating systems (Windows Server 2008/2012), domain controllers and Microsoft Directory Service.
  • Must have basic knowledge in supporting Citrix Presentation (XP) server, Storage Area Network (SAN), VMWare, security account administration.
  • Must have at least 2-3 years hands on experience on Onsite and Widows System Administration.
  • Preferably with MCP, MCSA or MCSE certification
  • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
  • Excellent English communications skills both oral and written
  • Strong customer service and team orientation aptitude
  • Ability to work independently and manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives
  • Proficient in PC troubleshooting and has good working knowledge on MS Excel Formulas, Charts and Functions
  • Good analytical and problem solving skills is a must
  • Strong organizational skills with emphasis on details and follow up
  • Flexible to changes in work assignments and Excellent attendance record
  • Willing to work overtime and on weekends
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Information Technology
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