Skip to main content

Job ID:

Job Category:


Job Type:

Date Posted:

Apply Now >>    
Job Title :
Operations Associate
Job ID :
Category :
Business Operations
Location :
Boston, MA US
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


Key Focus/Scope
  • Facilitate the IRA Account opening process
  • Coordinate and maintain department reporting needs
Major Responsibilities
  • Administer new accounts to ensure they are set-up accurately
  • Respond to routine / challenging inquiries from various operation teams both internal and external
  • Communicate with Third Party Administrators and Plan Sponsors to facilitate distribution process
  • Facilitate daily and weekly operational activities and communicate with Manager
  • Proactively share knowledge to ensure team objectives are met
  • Oversee data integrity requirements
  • Ability to work independently and as a team with a customer focus
  • Additional duties as assigned
  • Bachelor Degree preferred
  • 1-3 years financial services industry experience preferred
Knowledge & Skills
  • Detail oriented with the ability to quickly organize, prioritize and work within a multiple task environment.
  • Strong analytical and problem solving skills.  Ability to breakdown an issue, isolate and resolve the problem(s).
  • Strong Microsoft Office skills.
  • Proven task management skills adhering to deadlines.
Key Differentiator
  • Strong customer service focus
  • Understand and adhere to policies and procedures
This job description is intended to describe the general nature and level of the work being performed by employees in this job.  It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.
About John Hancock Financial and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1 trillion (US$806 billion) as of September 30, 2017. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at
One of the largest life insurers in the United States, John Hancock supports approximately 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at
Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only.  Unsolicited agency submissions will not be honored.

Business Operations
Apply Now >>    
Link for schema


Any personal information you provide through this site will be privy only to Manulife for the purpose of evaluating your qualifications and experience. At all times, your personal information will be protected by the application of our Privacy Policy.