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Job Title :
Senior Executive, Bancassurance Distribution Services
Job ID :
Category :
Sales Group
Location :
SGP, Singapore SG
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

As the Bancassurance Executive, you will be collaborating with different functions and departments in the company in your daily activities. You will support the business unit by ensuring that system enhancements meet business needs and relevant system features, reports and/ or feed files are tested. In this dynamic environment, you play a key role in supporting the different  bancassurance channels.   

  • System enhancements and User Acceptance Testings (UAT)
    • Engage stakeholders to define and translate business requests into requirements for systems development. 
    • Review business requirements and test plans to ensure that they meet business needs and cover relevant business scenarios. 
    • Conduct UAT for product launch, changes in commission rates and compensation structures, and new channel set-up.
    • Support system enhancements and  conduct UAT related to ccommission/ compensation, reports and feed files. 
    • Prepare and raise change requests for systems/ reports/ feed files enhancements. 
    • Provide subject matter expertise in systems and/or operations enhancements.
    • Ensure proper documentation for relevant activities such as UAT results and sign-offs. 
  • Business Support Functions
    • Respond to and follow-up on enquiries related to data in the systems, reports and/ or feed files.
    • Analyze data and check reports and/ or feed files to verify data accuracy. 
    • Send reports to channel partners within SLA timelines, where relevant. 
    • Collaborate with business users and IT department to resolve production issues. 
  • Workflow and processes
    • Set up or refine and simplify workflow processes and standard operating procedures. 
    • Continuous review of workflow and business processes for improvement. 

  • Diploma or Degree from a recognized University                                                                     
  • Minimum 1 - 3 years’ experience in life insurance industry
  • Experience in User Acceptance Testing (UAT) 
  • Strong MS Excel skills including use of pivot tables and common functions
  • Good project management and/or business analysis skills
  • Excellent communication skills
  • Ability to multi-task and adapt to changes

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Sales Group
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