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Job Title :
Supervisor, Branch Operations
Job ID :
Category :
Business Operations
Location :
PHHO-Manulife Philippines, Makati City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary:
  • Implements branch policy-related transactions requested by internal and external clients
  • Provides assistance to the over-all branch servicing requirements Job Description:
Key Accountabilities:

  • Accepts payments from internal and external clients and issues Official Receipts (OR’s) for plans and life business.
  • Collection reports
  • Manages various company funds--Petty Cash Fund (PCF), Medical Cash Fund (MCF), and Peso and Dollar Change Fund (CF).
  • Prepares, balances and transmits Daily Collection Reports  (Cashproof) to Home Office and responsible for bank deposits of  daily collection.
  • Maintains and controls issuance of  Official receipts, Provisional Receipts (PR’s) and Acknowledgement of Post Dated Cheques (APDC’s) to agents 
Frontline Services/ Requests and Policy Transactions
  • Audit Reports
  • Client (internal and external) feedback
Branch Assignment
  • Entertains inquiries and complaints brought up by agents and walk in clients and coordinates w/ Head office  on resolution/s.
  • Regularly coordinates with the HO and other branches through the use of available facilities such as emails, fax, telephone, sms, etc., if needed, especially on client services area.
  • Oversees assigned branch in its daily admin operations including physical requirements and office maintenance.
  • Relieves BOA’s  in other branches
  • Prepares weekly/monthly reports requested by the immediate head and Management
  • Liaise with the Local Government Unit on Business Permit application/renewal/update and other Clearances if needed.
  • Assumes other tasks  as may be assigned 
  • Ensures confidentiality of information careful handling of data 
  • Effective record management.

  • Six years or more work related experience gained from an insurance or financial services company 
  • Excellent customer service orientation 
  • Good communication and interpersonal skills 
  • Personal qualities of integrity, credibility and strong work ethic 
  • Willing to be assigned in Iloilo
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Business Operations
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