Skip to main content

Job ID:

Job Category:


Job Type:

Date Posted:

Apply Now >>    
Job Title :
User Experience (UX) Designer
Job ID :
Category :
Location :
Kitchener, ON CA
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


As a Designer on our User Experience team, you will be focused on several of our large consumer- and business-facing websites dedicated to our Group Benefits and Group Retirement Solutions business. As a leader in the financial industry, we are evolving many of our digital experiences into innovative, immersive and highly functional products delivering high value to our clients and partners. You will be directly involved in this exciting transformation. 

Working with a cross-functional team, you will deliver highly effective, well-crafted and evidence-based digital experiences through sketches, user flows, wireframes, prototypes, and eventual UI/design assets as needed. You’ll be able to synthesize business requirements, research and design principles; solve problems; work within tight deadlines; and understand disparate audiences to ensure the final experiences cater to the uniqueness of the targeted individuals. You will need to identify and solve problems; simplify complicated ideas; explore different design solutions and articulate for the user in each case; and present to and collaborate with a wide range of project team members and stakeholders.


Key Accountabilities


  • Work with Product, Marketing, Business and IS teams to obtain and understand business, functional and technical requirements
  • Document detailed user experience specifications
  • Design user interfaces by applying the fundamental principles of user experience design, research experience, industry best practices and balancing those against system constraints and business objectives
  • Create and revise user flows, sitemaps and low and high fidelity wireframes based on specifications, goals, needs and limitations
  • Develop rapid interactional UX prototypes; verify design assumptions through concept and usability testing
  • Lead design review sessions with project teams, acquiring consensus and approval on designs and documentation
  • Create final visual mockups against wireframes, in keeping with Manulife brand standards, UX guidelines and accessibility legislation (AODA/WCAG)
  • Provide final design assets and documentation to the development team; liaise to ensure final output matches UX specifications and visual design

  • Minimum 5 years’ experience as a UX/UI designer, user interaction designer or product designer
  • 2+ years of experience working on complex web projects with medium to large-sized teams
  • Strong portfolio demonstrating a high degree of UX/UI/visual design proficiency (design portfolio / work samples to be provided for reference). Ideally, previous experience working in data visualization
  • Bachelor's degree in graphic design, communication arts, computer science, human-computer interaction (HCI) or a related field 
  • Certification or working on certification from an industry-recognized user experience design institution desirable (NN/g, HFI)
  • Sound experience and knowledge of UX process, methods and artifact creation, including prototypes and annotated interaction wireframes
  • User-focused and analytical; the ideal person for this role will have a deep understanding and appreciation of the process of identifying users’ needs, coupled with the ability to balance the pros and cons of different designs, backed by research and analytics
  • Well versed in fundamental visual and interactive design disciplines & principles and user behavioural psychology
  • Strong knowledge of modern web technologies such as HTML5, CSS3, Bootstrap, JavaScript, AngularJS, React, JQuery; ability to code in HTML/CSS/JS is a nice-to-have
  • Experience in UX/UI design for mobile UI (Android & iOS) and mobile web, including responsive design techniques to support multiple breakpoints/devices
  • Excellent understanding of (and experience creating interfaces complying to) accessibility standards, specifically AODA/WCAG 2.0
  • Highly comfortable presenting and substantiating design decisions (in both formal and informal settings), based on industry best-practice guidelines, personal experience and research findings
  • Excellent proficiency in a variety of UX/design tools such as Sketch, Axure, Adobe Creative Suite (Photoshop, Illustrator), InVision, Zeplin, Principle, Framer and/or other software
  • Previous involvement working within Agile/Lean UX design/development methodology
  • Exposure or involvement in user research techniques (e.g. user interviews, usability tests, focus groups, conducting quantitative studies) and heuristic / qualitative evaluations
  • An excellent communicator, this person must be able to build strong cross-functional relationships, both internally and externally, and effectively articulate experiential principles based on industry best-practice guidelines, personal experience and research findings
  • Experience with a variety of design tools including Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver), Visio, Axure, Sketch, InVision
  • Additional experience with UI animation is preferred
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had approximately 34,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of December 31, 2017, we had over $1.04 trillion (US$829.4 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Apply Now >>    
Link for schema


Any personal information you provide through this site will be privy only to Manulife for the purpose of evaluating your qualifications and experience. At all times, your personal information will be protected by the application of our Privacy Policy.