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Job Title :
Senior Business Analyst
Job ID :
Category :
Business Operations
Location :
PHQC-Manulife Building, Quezon City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary

The Business Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, etc. at all times. The candidate is expected to participate as a technical, functional or agile resource in the planning and implementation of projects. Responsibilities require little or no supervision. The candidate is required to have strong knowledge of tools and methodologies surrounding Business Analysis.

Key Accountabilities:
  • Delivery of successful initiatives in a timely manner based on project objectives and success criteria.
  • Promoting and enabling a high degree of collaboration among Business SMEs and decision makers, the Business Transformation Office, the Project Management Office and Information Services partners to ensure successful, quick delivery.
  • Production of high quality business requirements; including the creation of documentation in various formats including BRD, Data Mapping Spreadsheets, User Cases, User Stories 
  • Identification and escalation of key risks, issues and dependencies, as well as cost benefit trade offs among a variety of options to align with overall project and program objectives
  • Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis


Minimum Skills Requirement to Hire:
  • MS Excel functions and formulas
  • Knowledgeable in best in class processes, tools and technology as well as the ability to apply practical results oriented approach to accelerate the delivery of solution assessments for execution
  • Understands, documents and questions inputs, outputs, business logic and flow of data and can identify dependencies and connectivity.
  • Must pass current job expectations and meet performance metrics.
  • Must not have any attendance issues and have not received any disciplinary action.
  • Aggregates findings and present your findings and visual diagrams to different stakeholder audiences to facilitate decision making
  • Able to contribute to the team and organization’s continuous improvement
  • Has solid and demonstrated understanding of:
    • Trade operations, asset servicing and accounting for wide range of asset classes, such as Equities, Fixed Income, Public & Private Securities
    • Reconciliation performed by middle and back office including custodial, trading system, book of record
    • Data Governance, Data Management initiatives and the dependencies on data to enable the aforementioned functions
Minimum Experience:
  • At least 3 years of BA or consultant experience with Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.
  • Must pass current job expectations and meet performance metrics.
  • Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.
Work Experience:

Soft Skills:
  • Excellent comprehension, analytical and decision making skills
  • Self motivated and directed, with keen attention to detail.
  • Good interpersonal, written, and oral communication skills.
  • Experience working in a team-oriented, collaborative environment.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong verbal & written communication skills within a matrix organization.
  • Complex stakeholder management
Technical Skills:
  • With strong understanding of MS Office applications.
  • Strong knowledge and experience with process mapping using BPMN 2.0
  • Experience with MS Visio and MS Project
  • LOMA level 1 certification is a plus
  • Excellent troubleshooting skills
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Business Operations
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