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Job Title :
Director, Planning and Strategy
Job ID :
Category :
Information Technology
Location :
Toronto, ON CA
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


The Group Functions and Investment Division Information Risk Management (GFID-IRM) team is actively searching for an experienced Director for Strategy and Planning (S&P).


You will enable your business and IT partners in the Investment Division and Group Functions (Manulife’s Corporate Division) to recognize and manage their information risk in a challenging and dynamic business environment. You’ll participate in key projects and initiatives ensuring information risk is always considered and managed. Your career will flourish with our strong commitment to personal and professional development and growth (including support for attaining and keeping industry designations and certifications).


You’ll join a vibrant and global information risk management practice and team that works hard to enable and facilitate business while protecting our people and key information assets located in over eighteen countries. This multi-discipline team pulls together a number of specialties forging strong ties between:

  • Information Security and CyberSecurity
  • Information Protection
  • Business Continuity and Disaster Recovery Management
  • Risk & Control Assessments
  • Vendor Risk Management
  • IT Audit and Compliance support.

You’ll be part of a wider IRM community of over 200 information risk professionals. You’ll become a member of a divisional IT team delivering first line of defence risk management globally while protecting cutting edge development environments. You’ll join a world-class company known for its commitment to diversity, community involvement and work-life balance via the WorkSmart program that sees 20% of Manulife’s North American employees working from home.


Your specific contribution as Director, Strategy and Planning will see you working closely with the Divisional Information Risk Officer for Group Functions and Investment Division. You’ll coordinate the regular reporting required of IRM including quarterly Key Risk Indicators, monthly executive updates, postings, and operational data reflecting team throughput and demand. You’ll be responsible for tracking and providing regular reporting and metrics for the divisional components of global information risk initiatives. You’ll own the various tools including databases used to track our performance and progress (including the team’s time tracking and analysis). You’ll assist with budget and planning and help develop and deliver HR-related work and artefacts for the GF-ID IRM team. You’ll represent GF-ID IRM in various initiatives especially those coming from the Chief Information Risk Officer and the Chief Information Officer for Group Functions and Investments. Working with the DIRO and your fellow IRM team leads, you will quantify and define strategy for the team.



  • Collect, produce, gather and report metrics and status as assigned on behalf of GF-ID IRM. This includes quarterly KRI reporting, operational metrics, executive briefings and reports. Track and provide regular reporting and metrics for the divisional components of global information risk initiatives.
  • Assist and collaborate with the DIRO working in a Chief of Staff role assisting with key projects and duties like reporting, HR, finance and budget, planning (next eighteen months), strategy (next three to five years),
  • Own and manage key processes with the team for reporting, time tracking, HR and finance.
  • Set strategy, goals, and targets for your team and for Information Risk Management for Global Solutions Delivery. Assist the DIRO in implementing the divisional framework to measure & report on the achievement of information risk management goals.
  • Be part of an active management team who manage budget and finances, develop strategy, set goals and targets, report to senior management and strive to inspire and foster the information risk professionals on your team.
  • Collaborate with other IRM teams and professionals including the Chief Information Risk Officer, the DIROs, the metrics team within the Global Technology Risk Management team, and peer S&P leads across Manulife globally.
  • Contribute and shape divisional and global IRM projects and initiatives. Ensure division-specific requirements and needs are accommodated whenever possible and practical in initiatives, projects and services.
  • Support and/or lead key projects done at the divisional or global level.
  • Additional duties as assigned. 

  • University Degree (Computer Science, Business or Finance preferred).
  • Seven years or more of progressive experience in one or more of the following disciplines:  Information Technology/Systems, Information Risk Management, Project Management, Audits, Information Security ideally with some of that time spent in a large, complex organization.
  • Professional certifications or designations in security, IT auditing, risk analysis or investments a plus, but not a requirement.
  • Excellent communication skills (oral and written) including presentation skills and demonstrated ability to present at all organizational levels.
  • Innovative problem solving skills with the proven ability to exercise flexibility and judgment.
  • Ability to learn, know and act upon what’s important to Manulife and the specific business units you support.
  • Proven ability to build relationships, engage and influence others, work with a diverse internal and international user community, as well as vendors.
  • Strong interpersonal skills, including demonstrated ability to be sensitive and professional when communicating across geographical and cultural boundaries.
  • Effective influencing and negotiation skills with the aptitude to achieve consensus in a federated environment.
  • Proven ability to lead and manage teams to achieve business and/or risk management objectives.
  • Ability to work independently and collaboratively simultaneously, while managing multiple priorities within tight deadlines. 



About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had approximately 34,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of December 31, 2017, we had over $1.04 trillion (US$829.4 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.  

Information Technology
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