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Job Title :
Mainframe Batch Operator
Job ID :
Category :
Information Technology
Location :
PHQC-Manulife Building, Quezon City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary:

Ensure 24/7 day/night and weekend coverage is maintained over monitoring of Production Application/Batch Processing to avoid the risk of data loss. There are many monitoring functions within the BOC that provide Level 1 support for the company, although the NOC’s primary function of business support is to maintain a timely overnight production schedule, to verify good data, and minimize any incident that can cause business outage.

  • Monitor all job scheduling environments.
  • Overview of each infrastructure monitoring tool’s functions and various components. (TSO/ISPF, CA Workload Automation)
  • Monitor Batch on all Platforms. (Mainframe, Midrange)
  • Manage and maintain daily production playbook
  • Investigate, escalate, resolve, and perform follow-up tasks on system and related problems as defined by policy, standards, and/or service level agreements.
  • Provide feedback/instruction to business partner’s personnel in order to ensure staff is properly trained and updated on new procedures.
  • Provides immediate workaround to production issues
  • Performs timely escalation of critical jobs and communicates with the application teams or other appropriate groups such as Unix Admin, DBA’s, etc.
  • Documents accurate write ups for root cause analysis and workarounds performed
  • Performs Scheduling of batch jobs in ESP environment as defined on application team’s request
  • Monitoring, identifying and reacting to problem situations to ensure successful completion of the batch cycles


  • Familiarity with basic concepts of Data transmission software (FTP, NDM. CA job scheduler) 
  • Familiarity with monitor Batch on all Platforms. (Mainframe, Mid-range) 
  • Skilled in developing, testing and implementing changes in COBOL/JCL
  • Excellent decision making skills and ability to troubleshoot basic operations issues and job failures 
  • Ability to work independently (this is a 24x7 shift and may require periods with no on-site supervision 
  • Ability to present complex ideas clearly, manages the complexities of integrating new technologies, and influence individuals across business boundaries to achieve objectives. 
  • Strong motivational and development skills, innovative problem solving skills, and negotiating skills. Solid financial management aptitude. 
  • Proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment. 
  • Ability to identify necessary project resources and negotiate the proper levels of support from both technical and user communities. 
  • Strong knowledge of technology platforms and environments. 
  • Strong knowledge of business functions and issues.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Information Technology
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