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Job Title :
Senior Business Analyst
Job ID :
Category :
Business Operations
Location :
Toronto, ON CA
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


Job Summary (Primary purpose of this Role):
The Senior Business Analyst supports the optimal and timely investment of cash balances by Liquidity Pool portfolio managers through timely and accurate forecasting and reporting of funds available for investment (or required to be funded for disbursements). This includes the forecasting and positioning of North American operational and custodial bank account balances. In Manulife’s Liquidity Management infrastructure, numerous legal entities are pooled into central Liquidity Pools, encompassing both operational (300) and custodial (over 600) bank accounts.
This position has a direct and tangible impact on the investment earnings – and overdraft avoidance – of the company, through the daily positioning of these operational and custodial cash balances into the Pools.
The Senior Business Analyst will lead, assist and execute a number of initiatives for the Cash Desk including the implementation of a new Treasury Management System.  Reporting to the Manager, Cash Management the candidate must work closely with Treasury Teams and Business Units to ensure successful implementation and completion of projects, process improvement initiatives and enhanced controls and reporting. 
Key Shared Accountabilities:
Develop and implement a new cash forecasting model. This includes but is not limited to:
  • Documenting the current and target end to end process
  • Applying industry knowledge and creative thinking to developing an innovative new operating model
  • Identifying key performance indicators
  • Creating reports to measure performance against defined metrics
  • Documenting business requirements for system changes
  • Reviewing and assessing system design specifications
  • Documenting procedures
  • Training and communication on procedural changes
  • Assisting with changes required to upstream or downstream systems and processes and
  • Measuring/quantifying the success of the change
Provide input to business planning and direction, continuously identifying opportunities and recommending system and process changes to achieve efficiencies or improved effectiveness of cash forecasting and positioning.
Responsible for daily reporting and analysis including:
  • Regularly monitoring residual operational cash account balances after positioning activity 
  • Determine root cause of residual balances
  • Work with other teams and external business units to correct systemic issues through process changes
  • Identify cash flow trends and adjust forecasting model accordingly
  • Trend reporting and analysis on actual to forecast results
  • Preparation of presentation materials for cash forecasting quarterly meetings with the stakeholders
Support to the cash desk for daily cash forecasting and positioning activities as required which includes:
  • Ensure unmatched accounting discrepancies with Treasury Cash Accounting and Reconciliation staff are addressed in a timely manner
  • Monitoring daily cash requirements (forecasted, unplanned) and ensuring operational and custodial requirements are fulfilled in a timely basis
  • Calculate amounts available to be invested in and / or funding requirements from the Pools
  • Liaise with and communicate information to money market traders for investment
  • Ensure accurate and complete information related to required wire transfers connected to above positioning activity is provided to areas responsible for executing wire transfers in a timely manner
Maintain the structure and set-up of the Treasury Positioning tool, including operational and custodial account profiles, target balance processes, and other key characteristics, to leverage the tool’s capabilities.

Job Requirement:
Technical Expertise and Business Acumen
  • Understands the concepts and best practices underlying cash forecasting and positioning, preferably including Liquidity Pooling and investment portfolio structure
  • Able to translate large volumes of data into meaningful information
  • Superior aptitude for MS Office applications, including MS Access and Visual Basic
  • Experience with Business Process Analysis and documentation
  • Experience with treasury management systems and external banking systems
  • Experience with system implementation from start to finish would be an asset
  • Post-secondary education in a financial or accounting discipline and / or minimum five years progressive work experience in a related field
Leadership and Teamwork
  • Strong organization and project management skills with the ability to lead project components and drive change
  • Strong interpersonal and communication skills, with the ability to deal with a large and diverse client base
  • Proven self-starter who must be flexible when working with changing deliverables
  • Ability to meet deadlines and manage changing priorities and complete several tasks
  • Able to think strategically to ensure a holistic approach is taken when defining business needs, practices and requirements
  • Innovative and creative with the ability to generate new and unique ideas on how to support business needs and challenge the norm
Analysis, Judgment, Communication
  • Strong analytical and problem solving skills
  • Able to write clear and concise business requirements
  • Excellent presentation and communication skills
  • Can critically assess system design specifications and validate they meet those requirements
  • Able to recognize ambiguous and conflicting information or situations and form an opinion on how to approach and/or correct
  • Takes initiative to contribute innovative ideas of possible courses of action in decision making process
  • Can clearly summarize relevant facts and translate complex technical details into information that is appropriate for the audience
Nice to have:
  • Knowledge and understanding of banking practices, preferably including practices both in Canada and in the U.S
  • Experience in cash management operations, including cash accounting and reconciliation
  • Exposure to “back office” processes related to invested assets, including securities settlements and custodial account reconciliation
  • Technical knowledge of Manulife’s legal entity, banking and accounting environment and understanding of related control framework
  • Experience in assessing effectiveness of new tools/technology
  • Experience creating user acceptance test plans for new/changed systems


  • This is a position in which a high volume of information is compiled in tight timeframes for rapid turnaround to investment portfolio managers. Working quickly and the ability to meet tight deadlines are important.
  • This is also a position in which the consequences of errors and inaccuracies are quickly and completely transparent. (For instance, a missed deposit in positioning calculations will become clearly evident in an un-invested operational bank account balance the next day. Ability to focus during stressful situations is important, as is the ability to perform investigative procedures to quickly assess the underlying reasons behind residual operational bank account balances.
  • The challenge will be in implementing a new cash forecasting and positioning model and procedures while ensuring daily cashflow requirements are met and reported and production issues prioritized and resolved.

Position Dimensions (Organizational Impact):


This position positions North American operational and custodial bank accounts into the Liquidity Pools, and communicates cash flow information. The position deals with a variety of investment functions, including securities settlements and reconciliation, and liaises closely with the Liquidity Pool portfolio managers.
This position also contributes to significant “incremental value added” to the Manulife organization, through the positioning of excess deposits, procedures to avoid overdrafts, and other practices.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had approximately 34,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of December 31, 2017, we had over $1.04 trillion (US$829.4 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Business Operations
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