Skip to main content

Job ID:

Job Category:


Job Type:

Date Posted:

Apply Now >>    
Job Title :
Salesforce Business Systems Analyst
Job ID :
Category :
Information Technology
Location :
Boston, MA US
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

John Hancock, a well-established financial services leader, has an immediate need for a Salesforce Business Systems Analyst to join our world-class IT Operations organization. Are you looking for unlimited opportunities to develop and succeed? We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help our customers achieve their dreams and aspirations.


The Salesforce Business Systems Analyst will play a key role in strategic ongoing development and enhancement projects, related to support of the CRM platform.   This role collaborates with functional leaders from various business units to identify, define, and implement changes and enhancements that meet business requirements in a dynamic environment.  This position will be part of the broader Shared Service IT Operations team responsible for analyzing, building, integrating, testing and deploying solutions.




The Salesforce Business Systems Analyst will:  

  • Engage with business stakeholders to gather & analyze requirements, propose solutions that leverage Salesforce functionality, including resource and effort estimates
  • Provide ongoing administration and support of the Salesforce platform including, but not limited to: managing profiles and roles, customization of objects, fields, record types, page layouts and validations. 
  • Translate requirements into actionable work and deliverables, coordinating with developers and configuration engineers to deliver against business expectations
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices
  • Manage relationships with stakeholders to achieve project goals, including clear communications in all project and deliverable updates, and offering risk/challenge options to always keep moving forward
  • Maintain collaborative relationships with external vendors to achieve project goals, where necessary
  • Partner with internal users to learn their business, processes, challenges and strategic objectives
  • Log and track identified problems through to resolution
  • Lead projects, execute project task responsibilities and coordinate implementation activities
  • Create, customize and maintain customized reports and dashboards 
  • Support and facilitate testing of new enhancements and issue fixes
  • Support release engineering teams with deployment of components between sandbox and production environments  

Skills/Competencies Required:   


The Salesforce Business Systems Analyst must be comfortable working in a fluid environment supported by a scaled agile development framework.  A strong desire for success, a positive demeanor and an ability to communicate and build partnerships with cross-functional groups throughout John Hancock are essential to this job.   

  •  Bachelor’s Degree in Business/Information Technology, or similar field
  •  3+ years Salesforce Administrator or Analyst experience
  •  Salesforce Certified Administrator credential
  •  Clear understanding of CRM key concepts, including:
    • Opportunity Management
    • Contracting & eSignature
    • Case Management
    • Customer Communities 
  • Mindset to design for processes that are efficient and solutions that are scalable.
  • Strong written and verbal communication skills
  • Ability to manage multiple cross-functional project simultaneously
  • Strong documentation and demonstration skills
  • Exemplary interpersonal and refined relationship-building skills
  • Strong analytical thinking capabilities and creative problem-solving skills
  • Ability to understand new information and ideas and evaluate the impact on current processes
  • Familiarity with Agile methodology / SAFE framework
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines  

Knowledge Preferred:  

  • Consulting Experience with implementations, upgrades, integrations and customizations
  • Direct experience with related Salesforce platform tools like Copado, Skuid, Docusign, Spanning, Cast Iron, Informatica
  • Experience with ETL tools including Apex Data Loader
  • Financial Services Experience
  • Additional Salesforce certifications 
About John Hancock Financial and Manulife
John Hancock is a division of Manulife, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife in Canada and Asia, and primarily as John Hancock in the United States, our group of companies offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Assets under management and administration by Manulife and its subsidiaries were $1 trillion (US $754 billion) as at March 31, 2017. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at
The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at

Information Technology
Apply Now >>    
Link for schema


Any personal information you provide through this site will be privy only to Manulife for the purpose of evaluating your qualifications and experience. At all times, your personal information will be protected by the application of our Privacy Policy.