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Job Title :
Processor - Entry level
Job ID :
Category :
Business Operations
Location :
Westwood, MA US
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
The Defined Benefits Processor will be responsible for timely and accurate record changes, as well as loading the retiree population for newly converted plans. In addition to their daily processing tasks, these individuals will be responsible for identifying opportunities for improvement within the group and ensuring that retirees are paid timely and accurately.
Specific Duties and Responsibilities:
  • Timely and accurately process plan participant transactions (distributions, deductions, ACH updates)
  • Timely and accurately reconcile daily, monthly and annual reports
  • Research and respond to PSC generated research requests
  • Maintain high level of service excellence
  • Demonstrate full understanding of plan administration
  • Assume full accountability for client satisfaction from an administration servicing perspective
  • Coordinate with other groups under the Defined Benefits Business team as necessary
  • Identify/implement opportunities for increased operational efficiencies

Communication and Documentation

  • Responsible for interfacing with internal departments and Managers regarding systems and processing issues, concerns
  • Present oral and written information in a clear, concise, and organized manner
  • Maintain client files according to department standards, and update documentation as needed Maintain internal databases to reflect current client information and data as well as processing notes

Job Requirements

  • Bachelor’s Degree or equivalent work or general business experience
  • Outstanding communication, interpersonal skills
  • Demonstrated ability to apply technical industry knowledge to day-to-day issues and have the ability to adapt to technology
  • Demonstrated ability to work in high volume, deadline oriented environment
  • Word, Excel, Powerpoint, Lotus Notes experience
  • ASPPA or CEBS designations or courses will be considered very favorably
  • This is primarily a full-time position with minimal schedule flexibility


About John Hancock Financial and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1.04 trillion (US$829.4 billion) as of December 31, 2017. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at
One of the largest life insurers in the United States, John Hancock supports approximately 10.7 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at
Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only.  Unsolicited agency submissions will not be honored.

Business Operations
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