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Job Title :
Specialist, Claims
Job ID :
Category :
Location :
Hanoi City, Hanoi VN
Job Type :
Full Time
Posted On :
Job Description :


Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Main task:

  • Input claim data
  • Nhập dữ liệu liên quan đén yêu cầu giải quyết bồi thường
  • Contact doctors/ hospitals or other persons/ organization (if necessary) to verify information to make Claims decision
  • Liên hệ với các bác sĩ/ bệnh viện hoặc các cá nhân/ cơ quan tổ chức khác (nếu cần) để xác minh thông tin để xem xét giải quyết quyền lợi bảo hiểm
  • Review and approve cases referred from Claims Officer, make decisions within claims approval limit
  • Xem xét lại các cases do Claims Officer đệ trình, ra quyết định bồi thường trong phạm vi đã được công ty cho phép
  • Review and recommend for approval by Head of Department or above for cases outside claims approval limit
  • Xem xét hồ sơ yêu cầu bồi thường và đưa ra quyết định để được duyệt bởi Trưởng bộ phận hặc cấp cao hơn đối với những vụ việcngoài phạm vi được phép quyết định
  • Prepare letter/text  to answer to client
  • Soạn thư/ văn bản để trả lời cho khách hàng về quyền lợi yêu cầu bồi thường
  • Update claims decision on system
  • Nhập quyết định giải quyết bồi thường vào hệ thống
  • Request and print DNR
  • Phát hành DNR.
  • Other tasks are asigned by Department Head
  • Những việc khác theo phân công của Trưởng Phòng / Bộ Phận

Reporting to: Director, Head of claim

Recruiter: Tien Phung

Location: 75 Hoang Van Thai, Tan Phu ward, Dictrict 7, Ho Chi Minh city



  • University Degree


  • Lagel / Medical knowledge


  • Carefulness, integrity, responsibility, working under high pressure


  • 5 -year experience on claims


  • Word, excel, powerpoint


  • Good communication skills

About Manulife 

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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