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Category :
Legal & Compliance
Location :
Toronto, ON CA
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. 

This role combines the regular review of insurance product contracts with the provision of legal analysis, advice, and counsel within Divisional Law’s areas of responsibility (collectively, the "Business Unit" or "BU").  Specifically, the successful candidate will be expected to undertake ongoing reviews of Manulife’s Consumer Markets insurance products contracts to ensure compliance with provincial and federal laws, industry requirements and the company’s risk tolerance, while ensuring that contract development and completion are responsive to business requirements and deliver on clients’ expectations. The successful candidate will also provide legal support for other Divisional Law-served BU’s (e.g. Sponsorship and Philanthropy, Divisional Marketing, Diversity & Inclusion, Human Resources, Procurement, Customer Experience, etc.). From time to time, this role may also include involvement in other Divisional Law legal and compliance projects, as required.  Counsel works closely with other members of the Divisional Law Team and, depending on the assignment, will work either independently or under the supervision and oversight of the AVP & Senior Counsel, Divisional Law.

Key Accountabilities:

** Please note that the mix of each of these will vary depending upon demand and the workload of the team:

Individual Accountabilities: 

Contract and Other Legal Work

  •  Act as a key contact for the review of the content and accuracy of contract wording and handle a wide variety of operational legal matters, including day to day legal inquiries from all levels of the BU's organization regarding legal/contractual and regulatory documentation;
  •  Review, draft, negotiate and amend business agreements and group policies as required by internal clients and/or sponsors (policy amendments and endorsements, letters of intent, services agreements, outsourcing arrangements, travel agreements, sponsorship and philanthropy agreements, marketing agreements, internal and external communications pieces, request for proposals, etc.) with their input and involvement,
  •  Provide legal advice and direction in any BU related projects as may be assigned
  •  Monitor proposed and existing legislation and other changes in the legal environment pertinent to the BU in order to ensure the currency of legal advice and to ensure that BU clients are aware of legal developments that affect their business operations
  •  Review and revise Press Releases and Marketing Materials to ensure accuracy and consistency with contract terminology, business objectives, and legislative and regulatory rules/guidelines, as necessary;
  •  Develop and manage web-based contract-tracking and reference documents databases (Passport system, legal precedents, "best in class" contractual wording, marketing materials, marketing materials checklists, etc.) for use by the Divisional Law legal department and other business stakeholders; maintain tip sheets, checklists, templates, legal reference materials, and other similar documentation.

Records Keeping/ Document Management

  • Maintain records and files of policies, executed business agreements and other agreements, including adding said documents to the internal online databases and physical storage units;
  • Develop training materials and trains individual Consumer Markets staff on database content; champions and leverages opportunities for use of databases to Consumer Markets staff;

Corporate Governance

  • Support the Corporate Secretary for serval Consumer Markets subsidiaries in the governance of those subsidiaries, including regulatory filings and licence renewals, drafting minutes and resolutions, maintaining minute books, and scheduling board meeting;
  • Liase with government associations and regulators as necessary, including the AMF and Canadian Life and Health Insurance Association;

This role will provide comprehensive day-to-day operational legal support to the BU in all aspects of the business to ensure that the operations of the BU are in compliance with all applicable laws and regulations.  In particular, the incumbent will be expected to: 

  • Work closely with BU clients to understand the nature of the business and identify legal solutions that assist in advancing the objectives of the business while simultaneously anticipating and guarding against legal risk to the company
  • Ultimately, as part of the Divisional Law Team, assist the BU to achieve its strategic business objectives through the provision of timely and effective legal advice, and simultaneously help to ensure that the company maintains its respected reputation with both regulators and the public;
  • Provide support to other members of the Divisional Law Team (or occasionally other BU counsel) on an “as needed” and “as assigned” basis
  • Act as key primary contact for general questions from BU staff about legal/contractual and regulatory documentation;
  • Provide high quality customer service to internal clients by responding effectively to complex/sensitive questions and issues;
  • Work within very tight timelines, manage competing priorities and deliverables expected by various internal clients and stakeholders; and,
  • Continually test/assess the efficacy of database systems; continually strive for efficiency, accuracy and ease of use.                                                                                                                                                         


  • Law Degree: member in good standing with the Law Society of Upper Canada or other province of Canada
  • Minimum 1-3 years post-call experience in drafting and reviewing contracts (either within a private practice and/or an in-house role with Manulife or another financial services company)
  • Life/accident/health and sickness/travel insurance industry experience preferred but, not required
  • Commitment to life-long learning as demonstrated by courses beyond CPD, such as LOMA courses (recommended but, not an asset)
  • Excellent analytical, interpretive and research skills
  • Excellent oral and written communication skills
  • Proven negotiation and influence skills
  • Thorough knowledge of and the proven ability to apply the BU's relevant legal principles, practices and processes in a business environment and to make them meaningful and useful to clients
  • Thorough knowledge of legislation and regulation impacting the BU’s lines of business; ability to interpret complex compliance and legal concepts;
  • Able to build and maintain strong, trustworthy working relationships and to contribute to client satisfaction
  • Adaptability and flexibility both with respect to the nature of work and timelines
  • Work effectively both independently and as part of a team
  • Able to grasp new concepts and information quickly
  • Able to produce high quality work while under strict timelines
  • Proficiency in the use of technology relevant to Manulife's in-house legal practice
  • Understanding of inter-relationship between the legal and business functions of a company


  • Demonstrated organizational skills, with the ability to balance work priorities in a fast-paced environment that requires constant assessment and the effective management of client expectations
  • Able to shift focus smoothly and adapt to changing circumstances with a positive and professional attitude
  • Display sound, practical judgment in assisting the BU, and must ensure that senior legal and business leaders are kept current on significant issues
  • Exceptional interpersonal/communication skills, especially written skills; effective collaborator, with the ability to interact verbally and in writing with staff at all levels;
  • Excellent knowledge of Microsoft Word, Excel, Lotus notes/outlook, and Sharepoint;
  • Technical knowledge necessary to develop accurate and accessible databases for staff use; identifying the needs of multiple types of users;
  • Bilingualism (English/ French) and
  • Presentation and facilitation skills.

About Manulife


Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had approximately 34,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of December 31, 2017, we had over $1.04 trillion (US$829.4 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Legal & Compliance
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