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Job Title :
Manager, Agency PMO
Job ID :
Category :
Sales Group
Location :
Dist.7, 65 VN
Job Type :
Full Time
Posted On :
Job Description :

Key deliverables/ Main responsibilities:

Project Management

  • Assigning, scheduling, training, reviewing and monitoring project work to ensure the progress is within expected guidelines and is completed on time and within budget.
  • Working with related parties to develop project scope of work documents and project plans that include an analysis of benefit, cost, work schedule and any related risks.
  • Tracking of progress and raising key risks and issues
  • Ensuring documentation is maintained around detailed scope and  business requirements
  • Taking ownership of specific initiatives when required.

Risk Management

  • Ensuring program risks are identified and tracked
  • Be able to signal concerns when this may be unpopular.
  • Creating a succession plan for yourself so that any sickness or leave can be covered by another person i.e. continuity  plan

Stakeholder Management

  • Internal Customer service: Maintain effective communication and working relationship with internal parties
  • Ability to confidently engage with senior executives (internal and Regional)
  • Manage effective & regular communication and update to Regional departments/units that are involved in the program.

UAT Management

  • Understand business user requirements
  • Prepare UAT Test Plan
  • Prepare UAT Test Scenario
  • Lead testing team for UAT
  • Conduct UAT testing and review UAT log
  • Submit UAT Defect/Change Requests into Jira and coordinate with Regional Team for the fixes.
Delivery Management
  • Be the delivery team together with Project Owner and Project Manager to deliver the tool to a huge group of agents.
  • Provide training to Support team for installing the application to ipads of users.
Reporting to: Senior Manager, Agency Model Project Management
Location: 75 Hoang Van Thai, Tan Phu ward, Dictrict 7, Ho Chi Minh city


  • Bachelor Degree in Software Engineering, Banking
  • Finance, Business Admin, Project Management


  • Discipline/Related Field: Transformation, project planning, project management, training


  • Strong stakeholder management skills
  • Able to glue a team together through good interpersonal skills;
  • Pragmatic and resilient.
  • Excellent interpersonal and relationship building skills
  • People  leadership and management skills,
  • Project management capabilities including developing detailed requirements
  • Strategic, operational, financial and budget management skill
  • Strong written, verbal Vietnamese and English


  • Years of Experience in Project Management:  min 5 years
  • Experienced as project manager/business analyst in delivering successful organization wide programs with multiple projects ongoing
  • Having experience at bank /financial institute transformation programs is helpful


  • Strong understanding and proficient in MS Office especially Powerpoint Presentation and MS Project.



  • All internal departments/divisions related to Agency strategic projects


  • External vendors
  • Regional departments/divisions of Manulife worldwide.

About Manulife 

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Sales Group
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