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Job Title :
Head of Individual Operations, Vice President
Job ID :
Category :
Business Operations
Location :
IDN, Jakarta ID
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

  • Functions as a key point of contact for the Senior Leadership Team and has direct responsibility for managing, providing strategic leadership and oversight to Helpdesk & MOOS, POS & Billing, Vendor Management, 3rd Party and Provider Relationship Management, and System and Development. The responsibility of this position is to strive for customer satisfaction while maintaining a reasonable cost structure. In addition, ensures protection of AJMI through internal control, risk management and assuring best practices
      • Work closely with Chief Operating Officer to develop and implement a strategic operations plan that supports AJMI’s vision and goals; and supports in translating the strategic plan to operations staff to ensure support; and modifies the plan in response to changing internal and external factors.
      • Support COO and other leadership team members in setting policies and determining strategies to meet or exceed revenue, profit, and cash flow commitments. Identify opportunities for new value creation.
      • Take a lead role in driving effective and efficient goals for operational departments (Helpdesk & MOOS, POS & Billing, Vendor Management, 3rd Party and Provider Relationship Management, and System and Development), constantly seeking innovation and enhancement while balancing cost and feasibility
      • Work with the team leaders in Ops Delivery team to cascade and align the strategies to AJMI’s business imperatives
      • Build the right competence within Operations Delivery to address challenges and support lines of business and distribution channels, both captive and third party
      • Responsible for compliance with legal regulations and Company's ethical and value based culture
      • Be a change catalyst and take advantage of synergies and differences to align to competing requirements across AJMI
      • Build and maintain a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs
      • Develop and implement a talent plan to ensure the right people are in the right place at the right time to meet the strategic needs of AJMI
      • Manage employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly
      • Ensure continuous improvement of customer satisfaction through programs to reduce deviations, provide for on-time delivery, and meet customer quality and cost expectations


  • Candidate must possess at least a Bachelor’s degree from reputable university
Professional/Trade Qualification
  • Committed and self-motivated individual who can demonstrate initiative & problem solving abilities
  • Strong client and partner relationship abilities
  • Excellent organizational skills and the ability to work to and manage a team
  • Good communication in English (Oral and Written)
  • At least 10 years of working experience in the related field
Computer Proficiency
  • Advanced knowledge of Ms Office

Business Operations
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