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Job Title :
Senior Manager, Projects & MIS
Job ID :
Category :
Project Management
Location :
HKHO-Manulife Financial Centre, HongKong HK
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary:

The objectives of this position are to manage process improvement and operation optimization initiatives from business perspective, to improve business process efficiencies and make the processes more customers centric. The role will help to drive and implement process optimization projects for end to end from business operations perspective.  This role will also manage MIS reporting to analyze and summarize business operation performance.
Key Accountabilities:
  • Ensure successful delivery of business process improvement, operational efficiency and customer centricity projects.
  • Demonstrate thought-leadership in formulating and executing strategic plans on process governance and performance optimization.
  • Work closely with the BUs to define the overall scope, governance and project deliverables required to deliver the transformation.
  • Analyze a range of complex problems across the Back Office processes (New Business, Underwriting, Policy Maintenance, Claims) identifying process inefficiencies, areas for improvement and automation opportunities.
  • Design efficient business processes in order to improve the customer experience, organizational efficiency and eliminate non value added tasks.
  • Represent end users to work with BA team and IT team on operation initiatives and system enhancements.
  • Ensure adequate management oversight and control over projects through formalized project management governance and reporting.
  • Prepare and conduct training to project stakeholders to prepare for system implementation.
  • Assist in designing KPIs to measure, explain and drive business performance.
  • Maintain timely and accurate MIS reports to management and other stakeholders.

  • Proven and in-depth experience (10+ years) in process improvement, change management and project management preferably in insurance.
  • A strong facilitator with a delivery and execution background with proven experience of taking ownership.
  • A strong business improvement experience by using Six Sigma methodology.
  • Extensive project management and facilitation experience with project management certification – PMP.
  • Experience in implementing projects by Agile approach is preferable.
  • Strong stakeholder management, communication and influencing skills.
  • Domain knowledge on Operations/Technology/Project Management within the Insurance business would be critical for the role to able to add value and partner with the business sponsors.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Project Management
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