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Job Title :
Project Manager
Job ID :
Category :
Business Operations
Location :
HKHO-Manulife Financial Centre, HongKong HK
Job Type :
Full Time
Posted On :
Job Description :


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary:

The CXSM and DO Delivery Team is responsible to deliver customer and distribution centric solutions and initiatives which address Manulife’s core strategic pillars of ‘Customer Centricity’ World Class Agency and Optimized Banca Partnerships.
This position requires strong self-starter who can proactively engage a cross organizational team and who has senior level interpersonal skills such as influence management, negotiation and analytical/problem solving skills. The candidate should be able to manage projects from concept through implementation including initiation, requirements, design, build, & test and support both Agile and Waterfall methodologies. This is a fast paced and exciting position that would manage multiple initiatives including performing complex analysis of business specifications, coordinating resources, managing the budget for assigned project(s), monitoring project progress (risks & issues), adjusting resources and priorities, preparing and presenting progress reports for management, collecting, documenting and archiving all required development artifacts.

  • Lead the development and implementation of new product initiatives and product enhancement projects for digital channel. Oversee and manage launch schedule of new products and projects. 
  • Lead, motivate and develop team members and collaborate with other teams on joint initiatives.
  • Collaborate with technology partners and internal parties in product planning, design and product development process to ensure product initiatives and related supports are delivered effectively and efficiently.
  • As a central anchor representing the distribution team, the candidate would need to effectively engage and collaborate with the relevant parties and departments to successfully deliver solutions.
  • Represent the voice of the user (intermediary and customer) in solution, service, functional and user experience definition.
  • Assist the Product Manager in developing roadmap for system and product growth, then identify, plan, and execute projects to support that growth
  • Maintains project documentation and assists with issue resolution and efforts to develop new or revised processes/procedures for the assigned business areas.
  • Provide BAU support as and when required.
Key Leadership Behaviours:
  • Understand the business strategy and how technology can “enable” it
  • Drive continuous improvement 
  • Flexible and adaptable when dealing with change 
  • Highly effective influence and negotiation skills 
  • Maintains balance of confidence and approachability


  • Degree holder of Business Administration, Information Systems/Technology or Project Management with solid background in Project Management, Digital Channel Management and Business Analysis. Project Management Professional (PMP) or similar designation preferred
  • Minimum 6 years of relevant experience in business solutions, digital platform development and new service design.
  • Strong conceptual skills and ability to exercise flexibility and judgment in a dynamic environment with forward-thinking mindset
  • Strong analytical, problem solving and negotiation skills
  • Extensive knowledge and understanding of analysis and operation improvement methodologies
  • High proficiency in written and verbal communication skills
  • Demonstrated experience managing the complexities of integrating new technologies and influencing individuals across businesses to achieve objectives 
  • Excellent communication and presentation skills with the ability to provide updates to all levels 
  • Good command in Chinese and English
  • Self-initiated and have a strong drive to learn  and drive change
  • Understanding of financial/insurance services, digital (mobility) or customer experience is advantageous
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.


Business Operations

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