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Job Title :
Assistant Manager, Telesales
Job ID :
Category :
Sales Group
Location :
SGP, Singapore SG
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

The Telesales Manager will be responsible for managing the Telesales Team and  in the up selling and cross selling of Manulife Insurance products  through outbound telemarketing. 

  • Lead, motivate and drive the performance of the Telesales Team
  • Set sales targets, monitor performance and work with Team Lead to meet monthly targets 
  • Staffing and recruitment; Build team, provide appropriate & high impact coaching, training support and guidance for Telesales Team. 
  • Sales planning and execution 
  • Manage and ensure optimal utilization and results of each campaign
  • Analyse, report, review and appraise individual sales performance and team performance
  • Build a highly motivated, energized and high performing Telesales Team 
  • Manage and resolve customers’ issues escalated by Team Lead
  • Manage and ensure sales call quality and applications meet the service standards of DBS and sales professionalism
  • Ensure team adherence to compliance and control, call center guidelines and policies
  • Developing Key internal relationships
  • Budget planning and strategy
  • Undertake any other duties as may be assigned by DBS


  • At least 6 years of relevant experience in telesales/call centers with 2-4 years in a supervisory role 
  • Fluent communication and good written skills 
  • Good interpersonal, influencing and coaching skills 
  • Ability to multi-task and can work independently 
  • A team player 
  • Good time management and organization skills 
  • Good follow-up and coordination skills 
  • Good customer management skills 
  • People management experience and leadership abilities 
  • Disciplined, motivated, self & target driven with positive mindset 
  • Proficient in MS Words, Excel formulas/pivot tables 
  • Diploma/Degree Holder

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Sales Group
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