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Job Title :
Assistant Customer Service Officer
Job ID :
1803348
Category :
Business Operations
Location :
HKHO-Manulife Financial Centre, HongKong HK
Job Type :
Full Time
Posted On :
3-27-2018
Job Description :
Description

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


Job Summary


The objectives of this position are to provide administration support to the team in order to handle business requests from various sales channels and outsourcing teams of Operations. Applicants must be fluent in English and Chinese.

 

Key Responsibilities

  • Support daily administration activities such as document fulfillment functions with quality
  • Provide support on ad hoc projects
  • Identify quality issues for improvement and participate in the rollout of new functions to outsourcing team of Operations
  • Apply professional knowledge and follow through enquiries or special requests directed from frontline per specific customer request timely
  • Participate various process improvement projects impacted Admin Team, as well as other service initiatives to uplift service standard in order to achieve operation efficiency and effectiveness
Qualifications

Qualifications

  • F.5 graduate or above
  • Around 2-4 years of clerical working experience
  • Insurance operations experience is an advantage
  • Must be professional, patient, accurate and attentive to details
  • Positive and energetic individual with well-organization skills
  • Analytical, able to work independently and work under pressure
  • Good verbal and written communication skills in Chinese and English
  • PC literate in Word, Excel & PowerPoint

About Manulife

 

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

 

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

 


Category:
Business Operations
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