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Job Title :
IT Specialist
Job ID :
Category :
Information Technology
Location :
PHQC-Manulife Building, Quezon City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Summary
Ensure 24/7 day/night and weekend coverage is maintained over monitoring of Production Application/Batch Processing to avoid the risk of data loss. There are many monitoring functions within the BOC that provide Level 1 support for the company, although the NOC’s primary function of business support is to maintain a timely overnight production schedule, to verify good data, and minimize any incident that can cause business outage.
Job Description
•Monitor Control-M Automation along with application and job scheduling hierarchy
•Overview of each infrastructure monitoring tool’s functions and various components
•Mainframe monitoring of jobs
•Manage and maintain BOC playbook
•Monitor Manage File Transfer for FTP/SFTP
•Connect Direct (NDM) errors and error checking for all B2B vendors
•Investigate, resolve, and perform follow-up tasks on system and related problems as defined by policy, standards, and/or service level agreements
•Provide feedback/instruction to business partner’s personnel in order to ensure staff is properly trained and updated on new procedures
•Monitoring, identifying and reacting to problem situations to ensure successful completion of the batch cycles
•Escalates job failures
•Monitoring of jobs, batch job submission and job scheduling systems in UC4, Control M (EM
•and Desktop), AS400 and Linux/ UNIX
•Creating and updating of jobs using Control M (Desktop)
•Tape management using VTL FalconStor
•Responsible in Change Management - create, deploy and review changes based on the implementation plan provided by System Applications

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• High level of analytical and problem solving skills
• Good English communication skills (oral and written)
• Strong organization and time management skills and highly trainable
• Open to 24/7 rotating shift
• Knowledgeable in SQL and Unix
• Knowledgeable in Control-M, CA WLA
• Preferred at least year work experience in mid-range

About Manulife 
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. 
Manulife is committed to supporting a culture of diversity and accessibility across the organization.?? It is our priority to remove barriers to provide equal access to employment.? A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially. 

Information Technology
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