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Job Title :
Premium Associate
Job ID :
Category :
Business Operations
Location :
PHQC-Manulife Building, Quezon City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary:

Responsible for ensuring that premium payment on different billing modes and methods are in place by the time that the premium is due to keep the policy inforce and review reinstatement application forms for lapse policies. Has working knowledge to proficient product knowledge on basic worktypes.

Key Accountabilities:
  • Review, analyze, interpret and validate non-complex billing and/or commissions work
  • Gather applicable data, calculate, prepare and complete accounting which includes Journal Entries
  • Summarize, adjust and balance and client premium statements and payments using excel to ensure accurate input on the administration systems
  • Allocate client premium payments accurately and in a timely manner on the applicable administration systems
  • Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and/or completion of required coding on applicable admin system/s
  • Validate premiums in preparation for client renewals
  • Reconcile financial statements to the ASO Billing system
  • Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to resolve any billing/payment related issues including outstanding payment, billing issues
  • Consistently achieving established service commitments including both individual productivity/quality goals and service standards as defined by the department's clients
  • Other tasks/responsibilities as assigned/required


Minimum Skills Requirement to Hire:

  • Graduate of any 4-year Bachelor's Degree course (Internal/external)
  • Candidate must meet job expectations and pass all performance metrics in his/her current team (Internal)
  • Above average written and verbal communication skills. Ability to converse effectively using English language
  • Ability to clearly understand and act on presented problem statement
  • Ability to compose a grammatically correct, clear and concise email
  • Candidate must demonstrate good problem solving skills
  • Speedy key boarding skills of at least 35 words per minute and strong attention to details
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
Minimum Technical Skills:
  • Fund allocation
  • Basic spreadsheet skill – knowledge on formatting and formulas
  • Research skill
Minimum Skill Requirements to Go-live:
  • Good understanding of teams Product
  • Basic Operational knowledge of teams tools and systems
  • Basic working knowledge of teams Processes
Tools Specific Knowledge:
  • Lotus Notes
  • ManuConnect
  • Vital Objects
  • Work Centre
  • AWD
  • GB Mainframe
  • Pink Tool
Product Specific Knowledge:
  • Knowledge of company plans/line of business, riders and benefits
Process Specific Knowledge:
  • Able to identify the complex and non-complex transactions
  • Knowledge on Premiums, payments and other group/Sponsor Plan related processes
  • Knowledge of insurance contract law and state legislative requirement
  • BU and MBPS Compliance
  • BU and MBPS Contacts
  • Good understanding of Service Level/Key Metrics
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Business Operations
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