Skip to main content

Job ID:

Job Category:


Job Type:

Date Posted:

Apply Now >>    
Job Title :
Senior Risk Manager
Job ID :
Category :
Risk Management
Location :
Westwood, MA US
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.



John Hancock’s Retirement Plan Services (“RPS”) business unit focuses on the recordkeeping of contracts for 401(K) plans and other retirement plan service offerings.  RPS Risk Management’s (a functional area within RPS) mission is to promote and instill a strong risk culture wherein there is a transparent and proactive risk management mindset and decision-making process embedded throughout RPS.

Role Description

Within the RPS Business Unit (aka 1st LOD), the Senior Risk Manager is primarily responsible for executing core elements of the RPS Risk Management Framework and Management of Audit Engagements on behalf of the Business. He/she is responsible for ensuring that the business understands its risks and has robust standards, controls and practices in place to mitigate these risks which could impact its ability to achieve it’s strategic objectives.


In this role, the individual will report the RPS Director of Risk Management within the RPS Business Intelligence team.

The successful candidate should be extremely familiar with audit methodologies and internal control systems, so that they can partner and support the RPS business in management of audit engagements and risk activities. Additional areas of coverage could include:  risk assessments for strategic initiatives, deep-dive analysis of operational risk events, process and control assessments, audit management. The role will work closely with other RPS Business Stakeholders, Risk Management colleagues and key functions including Compliance, Audit, Legal and Finance.

Core Responsibilities
  • Execute core elements of the RPS Risk Management Framework
  • Consult on projects and business changes that may impact key risks or internal controls in order to ensure that our risk profile is not negatively impacted while balancing the goal of being ‘easy to do business with’;
  • Develop and Manage a business unit Audits, both Internal and External audit engagements (includes SOX, SOC 1, regulatory reviews/exams)
  • Provide an objective view of the Business and/or function control environment, mitigation strategies and emerging risks.
  • Perform/lead risk control assessments utilizing process documentation/analysis techniques and provide business recommendations on opportunities for improvement.
  • Maintain awareness of risk and control issues within the business / function whether self-identified or from internal /external audit.
  • Review internal and external operational risk incidents/errors for lessons learned and opportunities to implement new preventive and detective controls.
  • Understand the area’s Key Risk & Performance Indicators, and other controls to identify negative trends and potential control gaps
  • Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences,
  • Participate in various Operational Risk and LOB meetings related to operational risk and control matters.
  • Minimum, 5-7 years experience in a related role, at a financial services institution (Preferably in the wealth and asset management)
  • Bachelor's degree in Business, related field or equivalent work experience
  • Excellent knowledge of audit methodologies, project management methodologies, control frameworks, risk management practices, and regulatory requirements 
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations
  • Strong business acumen and problem solving ability
  • Excellent oral and written communications skills
  • Strong ability to manage multiple efforts simultaneously
  • Ability to work effectively with continuous change and short deadlines
  • Ability to work effectively with diverse group of stakeholders
  • Proactive leadership
  • Superior oral and written communications skills
  • Strong relationship skills
  • Ability to communicate effectively with team members, stakeholders, and management
  • MS Excel, MS Power Point, MS Word, MS Visio
Preferred Skills
  • MBA, other graduate degree or advanced studies (including industry risk certifications) and/or Recognized accounting (CPA) or auditing (CIA, CISA) designation
  • Knowledge of risk management tools/platforms (i.e. Archer)
  • Working knowledge of retirement plan services operations
Location: Westwood, MA Boston, MA or Toronto


About John Hancock Financial and Manulife

John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1.04 trillion (US$829.4 billion) as of December 31, 2017. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports approximately 10.7 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at


Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only.  Unsolicited agency submissions will not be honored.





Risk Management
Apply Now >>    
Link for schema


Any personal information you provide through this site will be privy only to Manulife for the purpose of evaluating your qualifications and experience. At all times, your personal information will be protected by the application of our Privacy Policy.