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Job Title :
Property Administrator
Job ID :
Category :
Property & Resources Mgmt
Location :
Jersey City, NJ US
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


Through its Real Estate Division, Manulife Financial is actively involved in the ownership, development and management of commercial real estate. The portfolio includes a diversified mix of prime office and industrial properties in key metropolitan centers throughout Canada, the United States and Japan. In addition to equity real estate, the Corporate Real Estate (CRE) department manages Manulife Financial’s space requirements and own-use facilities to accommodate the Company’s 23,000 employees worldwide. As at June 30, 2016, Manulife Financial’s real estate portfolio totaled 62.4 million square feet and represented a carrying value of Cdn$19.8 billion.
The Property Administrator provides administrative support to the Property Director and team members for the profitable and efficient management of the property, in accordance with good management practice, and company policies and procedures. This role will be located at a Class A commercial property in the Jersey City waterfront market with support to several other properties within the portfolio.
A goal of this position is to develop the candidate for growth through future open positions by developing a strong foundation and understanding of real estate functions. The ideal candidate will have experience in a business setting, be capable of handling a wide range of tasks and will be able to work independently with little supervision. In addition, the candidate must have strong organizational skills and the ability to interact with staff at all levels. Other important attributes include strong written and verbal communications skills, a high degree of professionalism, accuracy with attention to detail, and strong computer proficiency.
  • Support building operations team to ensure all building services are delivered in accordance with all lease requirements, contractual obligations, and good operating practices.  Collaborate with the building operations team so that maintenance standards are met and procedures followed.
  • Promptly respond to tenant service requests/concerns, including, but not limited to: maintaining database of all service requests and ensuring timely completion of same while maintaining ethical, professional, and courteous relations with contractors, tenants and team members.
  • Establish and maintain professional working relationship with tenants, vendors, building security, cleaners and various contractors to ensure smooth operation of the Property.
  • Maintain tenant accounts to ensure that they are properly set up, charges processed, credits applied, and collection of outstanding arrears are managed on a timely basis.
  • Accounting duties:  administer accounts payable and accounts receivable; code invoices for payment; create/monitor purchase orders in the Purchasing System; prepare rent letters; input data for budgets and financial reporting in financial accounting system; administer work order billing; reconcile outstanding statements received from suppliers.
  • Assist the building operations team with leasing, construction, and reporting, and other assignments as required.
  • Professionally greet all visitors (in-person, phone, or e-mail), personally assisting them when appropriate and referring to others when necessary, ensuring customer service is a top priority at all times.
  • Schedule/produce daily building calendar (dock access, freight elevator usage, maintenance).
  • Administer electronic and paper filing system, certificates of insurance; tenant, fire warden and employee contact lists.  Monitor and maintain office equipment.
  • Assist in maintaining property-specific emergency procedures and make periodic updates to the Tenant Handbook.
  • Coordinate tenant events, quarterly team lunch, and semi-annual fire drills.
  • College degree preferred or working towards a degree; enrollment in financial courses desirable.
  • Minimum 2 to 3 years’ experience in a commercial property, preferably in operations or tenant management; interest in a Real Estate career path.
  • Excellent customer service skills with ability to deal with tenant needs.
  • Previous experience in an administrative role.
  • Proficient computer skills.  Microsoft Office (Word, Excel, and PowerPoint). Experience in Real Estate systems a plus.
  • Comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames.
  • Strong verbal and written communication skills.
  • Excellent organization skills, the ability to meet deadlines and the ability to handle multiple priorities.
  • Detail oriented; able to resolve problems using facts and sound reasoning.
  • Self-motivated, professional and flexible; able to work both independently and as part of a team.



About John Hancock Financial and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1.04 trillion (US$829.4 billion) as of December 31, 2017. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at
One of the largest life insurers in the United States, John Hancock supports approximately 10.7 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at
Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only.  Unsolicited agency submissions will not be honored.



Property & Resources Mgmt
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