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Job Title :
(Assistant) Customer Service Officer
Job ID :
Category :
Business Operations
Location :
HKG, HongKong HK
Job Type :
Full Time
Posted On :
Job Description :

Result Areas:
  • Greeting to customers, guide customer to the meeting room 
  • Arrange and confirm room reservations for agents and customers
  • Provide routine face-to-face counter service to agents and customers
  • Provide effective solutions to enquiries/ complaints from agents and customers within a predefined time frame in a proactive and professional manner.
  • Processing of payment collections, perform payment transaction input to cashier system
  • Ensure accuracy and compliance of all requests to be completed with good quality standards
  • Resolve complex cases and complaints arising from work
  • Cooperate with team members and others to achieve desired results and support business needs
  • To ensure adequate stock of drinks, stationery and application forms at the center
  • To assist in general office administration works at the center including photocopying/ printing, etc. 

Experience & Qualification:
  • Degree holder with experience in insurance industry
  • F.7 with customer service experience in life insurance industry will also be considered
  • LOMA qualifications will be an advantage

  • Excellent customer service and interpersonal skills
  • Good command of English and Chinese, both spoken and written
  • Fluency in Mandarin is advantage
  • Quick learner with strong analytical and problem-solving skills

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Business Operations
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