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Job Title :
Assistant Manager, Quality Management
Job ID :
Category :
Risk Management
Location :
HKHO-Manulife Financial Centre, HongKong HK
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary

This position is responsible to communicate and follow up with operation units on quality assurance identified issues and ensure implementation of remediation actions for timely closure and conduct periodic quality assurance testing.  Other duties include reporting for compliance with existing and new regulatory requirements.


Job Description

  • Conduct periodic quality assurance testing and reporting for compliance with existing and new regulatory requirements in relation to Sarbanes-Oxley (“SOX”), Anti-Money Laundering and Counter-Terrorist Financing (“AML/CTF”), The Foreign Account Tax Compliance Act (“FATCA”), Common Reporting Standard (“CRS”), Guidance Note on Underwriting Long Term Insurance Business (other than Class C Business) (“GN16”) and other assigned areas.
  • Communicate and follow up with operation units on quality assurance identified issues and ensure implementation of remediation actions for timely closure.
  • Update and perform regular review of quality assurance program documents, internal policies and procedures to ensure compliance with current regulations, industry best practice, Global policy and aligned with business direction.
  • Interacts regularly with Operations, Compliance or Business Analyst teams specifically in the development of enhancement to the quality management programs.
  • Assist in quality management projects as required.

Experience & Qualifications

  • Degree in Finance, Business or Law related disciplines.
  • Minimum 3 years of experience in operational risk management/ quality management/ internal controls in the Financial Services sector.
  • Professional qualification in Compliance, Financial, Internal Audit or related disciplines preferable.

Knowledge/ Skills

  • Well-organized, detail-oriented and with good problem solving skills.
  • Able to work in a team environment and deal with multiple stakeholders.
  • Effective time and project management skills.
  • High level of integrity and take ownership of results.
  • Good communication skills in both written and spoken English and Chinese.

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.


Risk Management
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