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Job Title :
Executive, Telesales
Job ID :
Category :
Sales Group
Location :
SGP, Singapore SG
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

This person will be doing the acquisition, up-selling and cross-selling of Manulife Insurance Products. This person will also be providing excellent customer service and service recovery.

  • Perform outbound calls as a marketing tool to carry out a variety of sales and marketing activities, including cold calls, cross-selling and up-selling to existing and prospective customers
  • Attend to telephone queries from customers and direct such calls to an appropriate personnel where necessary.
  • Perform any after-call functions to complete the cycle of call.
  • Achieve pre-set Key Indicators for the individual and assist in the achievement of the overall sales targets
  • Provide feedback and suggestions on programs handled to improve and/or enhance existing and future telemarketing programmes.
  • Ensure that each call handled meets the service standards
  • Create and/or maintain proper client, call and sales records and customer database as required
  • Ensure confidentially of data in the manner
  • Perform duties/tasks ancillary to the selling activities cited above, including mailing, typing, faxing and dispatching from time to time.
  • Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of individual and department.
  • Help to train and guide new executives.
  • Undertake any other duties as may be assigned


  • Prior Telesales experience preferred
  • Equipped with the following; CFMAS 5, CFMAS 9 and HI
  • Sales driven and motivated

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Sales Group
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