Skip to main content

Job ID:

Job Category:


Job Type:

Date Posted:

Apply Now >>    
Job Title :
Case Manager
Job ID :
Category :
Business Operations
Location :
HKHO-Manulife Financial Centre, HongKong HK
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary:

Case Manager is responsible to provide proactive and seamless service support to both internal and external customers to ensure submitted application can be completed within the shortest available time frame

Principal role and responsibilities for CM:
  • Liaise with business partners and internal operations to facilitate the end to end process of new business from applications to issue of policy
  • Handle case enquiries from seller and Agent
  • Communicate promptly and effectively with underwriters and seller/agent on all underwriting requirements to facilitate approval and issue of new applications
  • Collect sufficient information and documentation from clients and ensure policy application case submissions are complete and accurate
  • Provide administration support related to case management e.g. update sales progress report, follow up closely for APS report from clinic
In Manulife environment, CM is expected to perform additional functions as below:
  • Provide business support and services to all channels including direct communication with seller/Agent/Broker (e.g. phone consultation, meeting)
  • Before the seller/Agent/Broker submit the application documents formally to NB or UW, CM should provide screen check on application to ensure the information fulfilled the underwriting requirements (including financial and medical evidence pre-checking) 
  • Assist in ad hoc projects and special arrangement for channels e.g. jumbo cases
  • Share best practice from time to time with different channels via regular training/meeting
  • Deal with banks in related to premium financing issues
  • Maintain and build relationship with agents/intermediaries by effective and efficient services and communications
  • Support training/briefing to sellers to share the case submission/UW tips etc.

  • University /College graduate plus minimum 5 years relevant experience
  • Good knowledge/familiar with Banccassurance’s business model
  • Supervisory exposure is preferable
  • High proficiency in written English and Chinese
  • Good communication and presentation skill
  • Customer-orientated service
  • Good command of both spoken and written English and Chinese
  • Good PC skills including MS Word, Excel and Power Point 
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Business Operations
Apply Now >>    
Link for schema


Any personal information you provide through this site will be privy only to Manulife for the purpose of evaluating your qualifications and experience. At all times, your personal information will be protected by the application of our Privacy Policy.