Skip to main content

Job ID:

Job Category:


Job Type:

Date Posted:

Apply Now >>    
Job Title :
Claims Analyst
Job ID :
Category :
Location :
PHQC-Manulife Building, Quezon City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary:
  • Responsible for ensuring claim payments are validated, paid accurately and timely.
Key Accountabilities:
  • Process benefits based on the policy provisions, complete requirements, validity of claims and disbursement of claims benefits.
  • End-to-end process- validation of claims, computation of benefit value and check preparation.
  • Update applicable systems with payment details made on the claim request.
  • Prepare and generate communications regarding status of client requests.
  • Follow-up with clients' outstanding claims requirements in a timely manner
  • Meet and maintain service level standards and deadlines on the above-mentioned transactions.
  • Maintain and update work inventories, time trackers and other reporting documents pertinent to the process

Minimum Skills Requirement to Hire: 

Minimum Experience:
  • College/University graduate with degree in Business, Finance or medical related field.
  • Preferably with previous related work experience in claims processing or financial services.
Technical Skills:
  • Computer literate.
  • Knowledgeable in MS Office.
Soft Skills:
  • Strong communication skills written and oral.
  • Ability to do call out - phone skills.
  • Business correspondence.
  • Strong time management and multitasking skills.
  • Keyboarding skills
    • Alpha numeric: 28 wpm
    • Numeric: 33 wpm
    • Paragraph: 40 wpm
Minimum Skills Requirements to Go-live:
  • Successful completions of compliance training
  • Successful completion of 4-8 weeks training period
  • Passed New Hire Skills Verification Exams
  • Manages and uses the work and production tracker accordingly.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Apply Now >>    
Link for schema


Any personal information you provide through this site will be privy only to Manulife for the purpose of evaluating your qualifications and experience. At all times, your personal information will be protected by the application of our Privacy Policy.