Skip to main content

Job ID:

Job Category:


Job Type:

Date Posted:

Apply Now >>    
Job Title :
Sales Support Manager
Job ID :
Category :
Sales Group
Location :
Westwood, MA US
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Key Focus

Lead sales support administrators and sales process support associates in their daily activities.   Ensure consistent and effective workflow and communication between RPS Field and support staff and efficient overall operation of the proposal and support functions.  



Oversee Sales support staff:  

  • Manage and make recommendations on appropriate staffing levels, training and development
  • Allocate and monitor work of sales administrators and sales process support staff to assure the attainment of department goals and objectives
  • Direct team on daily activities required to support and assist the Retirement Plan Services Sales teams on administrative support and maintenance of CRM data integrity.
  • Develop and monitor metrics and feedback to gauge customer
  • Develop and implement strategies for managing data integrity within Customer Relationship Management (CRM) applications,
  • Assess and collaborate with Sales CRM team to implement solutions for CRM data integrity issues
  • Proactively Identify and work with Retirement Plan Services Sales teams to develop and implement processes for preventing data issues

Partner with MPBS to administrative functions:

  • Refine staffing model to move support functions to MPBS staff
  • Roll out new administrative support functions to MPBS
  • Monitor progress and staffing needs 
Recommended Experience
  • College degree required
  • 5 years of industry experience
Knowledge and Skills

  • Excellent understanding of the business unit, including products, service, and systems
  • Creative problem-solving skills and analytical ability
  • Excellent time management and organizational skills
  • Detail oriented
  • Ability to convey information clearly and effectively through both verbal and written communication
  • Ability to prioritize and manage workload
  • Work well independently or on a team basis, as situation dictates
  • Strong presentation and training skills
Key Differentiator

  • Proven ability to handle issues with a proactive approach
  • Complex problem-solving skills and ability to present process improvement recommendations
  • Ability to build effective business relationships with key stakeholders and business management to influence action and outcomes
  • Strong communications skills, able to articulate business cases clearly and effectively when presenting information


About John Hancock Financial and Manulife

John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1.04 trillion (US$829.4 billion) as of December 31, 2017. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports approximately 10.7 million Americans with a broad range of financial products, including life insurance, annuities, investments401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at


Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only.  Unsolicited agency submissions will not be honored.




Sales Group
Apply Now >>    
Link for schema


Any personal information you provide through this site will be privy only to Manulife for the purpose of evaluating your qualifications and experience. At all times, your personal information will be protected by the application of our Privacy Policy.