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Job Title :
Account Information Maintenance Administrator
Job ID :
Category :
Business Operations
Location :
CEBUMBPS-Manulife Building, Lapu Lapu City PH
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary:

Account Information and Maintenance Processing Administrator is responsible in verifying/quality checking documents received from the queue each day. This includes new account set-up, client information changes, addenda, trustee and corporate resolutions, etc. The information on all these documents must match what Dataphile reflects and must be logged accordingly. The integrity of the data is depended upon by the Operations Department as well as trading, which is why absolute accuracy is a must.  
Key Accountabilities:
  • Perform Quality Control on documents and log the NAAF, CICF, and other essential documents being received on the client's accounts. Ensure that the application is in good order, rejecting incomplete documentation to the representative with an explanation if necessary.
  • Process address, beneficiary, KYC, and name changes on the Dataphile and at the fund companies.
  • Close accounts according to instructions from advisors, validate banking information received and activate if all information provided is in good order. 
  • Prepare and file weekly and monthly report.
  • Such other duties and functions as assigned by Operations Management.

Minimum Skills Requirement to Hire:

  • Bachelor’s degree
  • Background in financial industry is preferred
Technical Skills:
  • Knowledge of MS Office applications (Word, Excel)
  • Computer literate – booting and shutting down computer, using mouse and keyboard
    • Keyboarding skills 
    • At least 30 words per minute
    • At least 90% typing accuracy
  • Mathematical aptitude
Soft Skills:
  • Good communication skills written and oral; fluent in English (will be assessed)
  • Efficient and accurate data entry abilities
  • Team oriented, positive, and able to cope with stress
  • Adaptable and analytical, problem solving and mathematical skills are key
  • With keen attention to detail and a fast learner
Minimum Skills Requirements to Go-live:
  • Knowledge of client and end-user requirements
  • Knowledge of Manulife Securities – AIM processes
  • Knowledge of metrics and targets
Tools Specific Knowledge:
  • AWD
  • Dataphile
  • Lotus Notes
  • MS Office Applications
  • Fundserv
  • Repsource/Wealth Guide
  • Issuetrak
Product Specific Knowledge:
  • Knowledge of investment, dealership and Manulife Securities products
  • Knowledge on the rules and regulations of dealership and Manulife Securities as well as securities regulations
Process Specific Knowledge:
  • Able to identify the complex and non-complex Non-financial transactions
  • Knowledge of Manulife Securities processes
  • Report generation
  • BU and MBPS Compliance
  • Good understanding of Service Level Agreement
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Business Operations
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