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Job Title :
Enterprise Risk Consultant
Job ID :
Category :
Risk Management
Location :
Waterloo, ON CA
Job Type :
Full Time
Posted On :
Job Description :

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Risk Management is an independent risk function which seeks to provide assurances to a variety of stakeholders that enterprise risks are appropriately managed and in alignment with risk appetite. The Risk Management department is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks across Manulife Bank and Trust. 

Reporting to the Manager, Enterprise Risk Management, this role works with Bank leaders and staff to champion and oversee risk identification, assessment, mitigation and reporting and ensures that the Bank operates within the requirements of the Bank Enterprise and Operational Risk Management Frameworks.

Key Accountabilities:
  • Provide second line of defense oversight by probing, challenging and assessing risk by applying risk expertise, strong relationship management and critical thinking skills.
  • Function in an advisory capacity to provide support to Bank leadership and staff to improve risk assessment skills, raise enterprise risk awareness and promote a healthy risk culture.
  • Manage the Bank enterprise risk management programs, providing second line of defense oversight and challenge in the identification, assessment and mitigation of significant risks. Collaborate with peers from Canadian Division, Internal Audit, Compliance and Information Security as required to share risk information and ensure appropriate risk mitigation.
  • Lead and support a variety of risk management activities on an as-needed basis for the Bank Risk Team including: risk assessments, evolving risk identification and risk consulting.
  • Document Guidelines to ensure bank-wide adherence to the enterprise risk management tools and processes;
  • Make recommendations for control and process improvements.
  • Develop and implement a risk-based approach for post-implementation review of controls.
  • Take actions to foster a strong risk-awareness culture, including preparation and presentation of employee education programs.
  • Escalate risk concerns as required.
  • Ensure alignment with Manulife Financial group policies and best practices.


  • 3+ years of related Banking experience with strong knowledge of banking processes, risks and controls or exposure to Bank operational functions;
  • Strong knowledge of risk management tools, techniques, and methodologies;
  • Team player who is adept at working in a matrix environment;
  • Self-starter with ability to work independently;
  • Detail-oriented with excellent analytical, critical thinking and problem-solving skills;
  • Experience in a risk management functional role is an asset;
  • Strong interpersonal skills with the ability to effectively manage key relationships with senior management;
  • Strong influencing and negotiation skills; 
  • Strong verbal and written communication skills: ability to convey complex situations and relationships in a clear and concise manner and communicate effectively with all levels of staff and management; 
  • Confidence and ability to interact with and present to senior management;
  • Innovative and with high level of initiative;
  • Professional attitude and adherence to a high ethical standard; and
  • High proficiency in MS Office Products - Excel, Word and Visio.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had approximately 34,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of December 31, 2017, we had over $1.04 trillion (US$829.4 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Risk Management
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